Shipping Policy

At VelvetHem.com, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for full details.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery times vary depending on your location:

USA : 7–15 business days

Please note that delivery times may vary due to customs processing, courier delays, or peak seasons.

Shipping Costs

Shipping charges are calculated at checkout based on your location and order weight.
We may offer free shipping promotions from time to time—these will be clearly displayed on the website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
You can use this to monitor your shipment in real time.

Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Incorrect Address

Please ensure your shipping address is correct before placing your order.
We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Delays

While we strive to deliver on time, delays may occur due to:

High order volume
Customs clearance
Courier service disruptions

We appreciate your patience in such situations.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 5 days of delivery at our support email. We will work with the shipping provider to resolve the issue.

Contact Us

If you have any questions about shipping, feel free to contact us at:
support@velevethem.com

Thank you for shopping with VelvetHem.com!